These Terms govern access to and use of Pairly services, including the website, account systems, boosting order flows, Duo Finder features, Discord integrations, and administration workflows.
By creating an account, placing an order, publishing Duo Finder content, or using connected systems, you agree to these Terms and related policies (including the Privacy Policy).
You can create a Pairly account and sign in with an email address and password, with an emailed one-time code, or with your Google, Discord, Twitch or Microsoft account. Signing in with a provider for the first time creates a Pairly account; when you are already signed in, it links that provider to your current account instead. One Google, Discord, Twitch or Microsoft account can be linked to only one Pairly account.
When you sign in with a provider, you are also bound by that provider’s own terms, and Pairly receives the profile data described in the Privacy Policy. Pairly does not control the availability of Google, Discord, Twitch or Microsoft sign-in; if a provider is unavailable or you lose access to the provider account, sign in with your email address instead, or contact support.
You are responsible for account credentials, linked third-party accounts, and activity performed under your account.
Some downloads served from Pairly, including the League of Legends skin tools on the skin tools page, are available only to signed-in Pairly accounts. Signing in lets Pairly limit automated downloads from its servers.
Emails to account holders. By creating a Pairly account, in any of the ways above (including to download a tool), you agree that Pairly may send you emails about your account and orders, and emails about Pairly services, prices and offers, such as a new service launching or a price change. Every email of the second kind carries a one-click unsubscribe link; once you use it, report one of our emails as spam, or ask at contact@pairly.gg, we stop sending them for good. Unsubscribing never affects your account, your orders or the emails an active order needs. How we process your address for these emails, and your right to object, are set out in the Privacy Policy.
Pairly may limit, suspend, or terminate access where abuse, fraud risk, unauthorized access attempts, policy breaches, or legal obligations require intervention.
Where a solo boosting order requires game account credentials, those credentials are stored encrypted and bound to the individual order, can be revealed only to the booster assigned to that order and only while the order is active, and are deleted within 24 hours of delivery. Each reveal and the deletion are written to the order history, which remains available to you after the credentials themselves are gone.
Boosters assigned to a solo order are instructed to play the order and nothing else: to keep the account set to appear offline, to connect through the regional endpoint nearest you, and not to use in-game chat or to send or accept friend requests from your account. These are service instructions issued on the booster order board; they are not technically enforced by the game client, and Pairly does not monitor or record in-game activity.
Pairly supports boosting-related digital services with structured order lifecycle states (for example pending payment, in progress, paused, completed, cancelled, refunded, and expired).
Order scope, options, and add-ons are shown in checkout and order details. Delivery can include chat-based coordination and optional Discord-assisted session flows where offered.
Order completion, pause/resume operations, reassignments, cancellations, and refunds are handled according to platform rules, fraud controls, and moderation decisions.
Until a booster accepts your order, you may ask support for a full refund without giving a reason. Once an order is in progress you may pause it, and where a booster is assigned you may request a different one; reassignment is carried out by Pairly rather than performed directly by you.
Where Pairly has not assigned a booster within 24 hours of a successful payment, you are refunded in full to the card or wallet you paid with. You may instead choose a compensation voucher worth more than the order, as set out in the Refund & Cancellation Policy; the refund remains available to you until you accept that voucher, and it is what we issue if you do not reply.
Cancellations, refunds, the right of withdrawal, and the compensation voucher are governed by the Refund & Cancellation Policy at /refund-policy, which forms part of these Terms and which you accept at checkout.
Where an order is delivered short of the rank range purchased, the undelivered portion is refunded. The delivered portion is measured against the per-game rank record synchronised from the game publisher API for that order, not against a self-reported figure.
Where a game account is actioned by the publisher as a result of an order delivered by Pairly, Pairly accepts responsibility for that outcome and will agree remedy with you. Pairly does not control publisher enforcement and does not represent that an order carries no risk of publisher action.
Prices, currencies, and final payable amounts are shown before confirmation. Payment processing is performed by configured third-party providers.
Every payment taken by card, wallet, PayPal or Klarna includes a service fee of 3.5% of the amount charged plus 0.30 EUR, shown in the price before checkout and as its own line at checkout. It is the same whichever of those methods you choose, and it is not charged when Pairly Coins or account balance cover the whole order. It is refunded with the rest of the order before work starts and kept once work has started, as set out in the Refund & Cancellation Policy.
Pairly stores operational payment metadata (for example transaction identifiers and status updates) for fulfillment, accounting, support, chargeback handling, and fraud prevention.
Discount codes, first-order mechanics, and loyalty benefits are conditional and may be refused, reversed, or deactivated in cases of misuse, abuse, technical error, or compliance risk.
A compensation voucher is a personal code bound to your account. It takes a fixed sum off one future order in the currency it was issued in, carries no cash value, and cannot be transferred. Checkout refuses it on an order it would take to zero or below, so it has to be spent on an order larger than the voucher itself.
Duo Finder allows users to create public matchmaking posts and profile details such as server, language, rank, lane, champion preferences, voice chat flag, and optional descriptions.
You are responsible for accuracy and legality of submitted Duo Finder content, linked gaming profile data, and all interactions started through matchmaking entries.
Duo Finder posts may be updated, expired, hidden, or removed automatically or by moderation systems to maintain quality, safety, or technical reliability.
Certain services may integrate with Discord for account linking, delivery coordination, notification, and order-support channels. Availability depends on external platform uptime and permissions.
Pairly may create, update, or remove integration-related resources (including temporary channels or links) when needed for order delivery, security, moderation, or cleanup.
You must follow Discord rules and any connected platform terms while using integrated features through Pairly.
Users may submit content including profile descriptions, order notes, chat messages, and reviews. You confirm you have rights to submit this content and that it does not violate law or third-party rights.
Prohibited behavior includes harassment, hate speech, threats, fraud, impersonation, spam, malicious links, and attempts to bypass payment, security, or moderation controls.
Pairly may edit visibility, restrict distribution, remove content, or apply account-level enforcement where abuse or policy breaches are detected.
Pairly operates moderation systems for reviews, chat logs, and Duo Finder content to protect users and service quality.
Enforcement may include warnings, temporary restrictions, content removal, feature-level blocks, or permanent account actions depending on severity and repetition.
If you believe an action was incorrect, you may contact support with identifiers and context for review.
Services are provided on an "as available" basis. We do not guarantee uninterrupted uptime, instant processing, or permanent feature availability.
We may update, refactor, replace, suspend, or retire features, APIs, and integrations to improve security, performance, legal compliance, or product quality.
Temporary failures caused by third-party providers, infrastructure incidents, maintenance windows, or anti-abuse controls do not create automatic entitlement to compensation unless required by law.
To the maximum extent permitted by law, Pairly is not liable for indirect, incidental, special, consequential, or punitive damages related to platform use.
Total liability for direct claims is limited to amounts paid for the specific service directly related to the claim, unless mandatory law states otherwise.
Nothing in these Terms limits non-waivable statutory rights.
These Terms are interpreted under applicable law of the operator's registered jurisdiction, unless mandatory consumer law provides otherwise.
For legal or administrative matters, contact: contact@pairly.gg
